Résumé

Michael D Salzman

Highlights:

  • 13+ years of notable BPO experience (2003 – present):
    • Clients included Sony PlayStation, Starbucks, Toys R Us, Beats, 24 Hour Fitness, and more
    • Primarily supported Quality and Operations with lines of business to include voice, email, chat, social media, and sales
    • Reductions in absenteeism as much as 17%
    • Various reductions in AHT through agent and leadership driven initiatives
    • Staffing, and scheduling optimization, and the implementation of Real-Time Adherence advisors
    • Curriculum development related to process, coaching, escalations, and sales
    • Culture driven implementation of new products, and processes
  • 20+ years of video game industry experience
    • Arcade operations through SEGA Virtual Land LLC (1997-1998)
    • Owner, content developer for PlayChoice3.net (Est. 2016)
    • Owner, content developer for VideoGamePriceGuides.Com (Est. 2009 – present)
    • Content developer for GamingFreePress.com (Est. 2014)
      • Creator of GamePlaya magazine (Est 2015)
    • Programmer of Desert Bus for Atari 2600 (2013)
      • Ghost programmer for 2 additional homebrew games
    • Procurement, restoration, and sales of retro video game hardware and software (1996 – present)